Shipping Policy

At MDV Watches LLC, shipping a luxury watch is more than simply sending a parcel. Orders may require payment verification, careful packaging, appropriate carrier services, tracking and additional delivery safeguards before reaching their destination.

What happens between purchase and delivery?

Shipping charges depend on the individual transaction.

Where a shipping charge applies, the amount may depend on the destination, shipment value, carrier, service level, package requirements and other transaction-specific factors.

Any shipping promotion, complimentary shipping offer or special delivery arrangement is subject to the terms stated for that particular offer or transaction.

Customers should rely on the shipping information displayed or expressly confirmed for their specific order rather than assuming that the same shipping terms apply to every purchase.

Domestic orders are prepared with security in mind.

Eligible orders may be shipped to destinations within the United States using an appropriate carrier and service selected for the particular shipment.

Certain high-value orders may be subject to additional verification, delivery restrictions or signature requirements.

Carrier availability and delivery options can vary by destination.

A signature may be required for delivery.

For security reasons, some shipments may require a signature or other carrier delivery confirmation.

If a signature is required, ensure that an appropriate recipient is available at the delivery location. Carrier procedures may determine what happens after an unsuccessful delivery attempt.

Customers should not assume that a signature requirement can be waived after a high-value shipment has been dispatched.

Check your delivery address before ordering.

Customers are responsible for providing complete and accurate delivery information.

For transaction-security reasons, MDV Watches may need to verify a shipping address before dispatching a high-value order.

International delivery can involve additional steps.

International shipping availability depends on the destination, product, carrier availability, payment verification and applicable legal or customs requirements.

MDV Watches may be unable to ship particular products to certain destinations where carrier, customs, insurance, legal or security restrictions apply.

International import costs may be separate from your purchase.

Unless expressly stated otherwise for a specific transaction, customers should not assume that customs duties, import taxes, brokerage fees or other destination-country charges are included in the product price or shipping charge.

The recipient may be responsible for charges imposed by customs authorities, carriers or other authorities in the destination jurisdiction.

Customers are responsible for understanding import requirements applicable to their destination before completing an international purchase.

Sometimes a shipment takes longer than expected.

A delay does not necessarily mean a shipment has been lost. Delivery may be affected by circumstances throughout the shipping network.

Tracking says delivered, but you cannot find the package?

First review the delivery location carefully and check whether another authorized person at the address accepted the shipment.

If the package still cannot be located, contact MDV Watches promptly with your order and tracking information so the circumstances can be reviewed and the appropriate carrier process can be considered.

Received something unexpected?

If you believe you received the wrong product, an incomplete shipment or an item materially different from what was represented in your order, contact MDV Watches promptly.

Avoid polishing, servicing, modifying or otherwise materially altering the product before the issue has been reviewed, as changes to the item can affect the available return or warranty process.

A carrier investigation may be required.

If tracking stops updating for an unusual period or there is reason to believe a shipment has been lost, contact MDV Watches.

Depending on the circumstances, MDV Watches may need to work with the carrier or other relevant service provider before the status of the shipment and appropriate resolution can be determined.

Customers may be asked to provide information or reasonable cooperation required for the investigation.

Do not intentionally refuse a shipment as a substitute for requesting a return.

If you want to cancel or return an order, contact MDV Watches and follow the applicable cancellation or return process rather than intentionally refusing delivery without prior communication.

A refused or undeliverable shipment may be returned through the carrier network and may require review before any refund or reshipment can be determined.

Availability comes before shipping.

Pre-orders and specially sourced watches may not be immediately available for dispatch.

An estimated availability date should not automatically be interpreted as the shipment date. Once the product becomes available, additional payment, verification or preparation steps may still be required before dispatch.

Do not send a high-value return without instructions.

If your purchase is eligible for return, contact MDV Watches before shipping the product back.

The appropriate return address, packaging requirements and shipping instructions may depend on the transaction. Sending a valuable watch without authorization or appropriate instructions can create unnecessary risk.

Two pages. Two different purposes.

Everything you need before and after delivery.

MDV Watches LLC Shipping Policy  ·  Last updated: September 2026