Refund & Returns
This policy explains how MDV Watches LLC handles return requests, product condition requirements, refund processing, damaged or incorrect orders and other post-purchase concerns.
Contact us promptly if you need to request a return.
Because many MDV Watches products are high-value, pre-owned, vintage or individually sourced pieces, every return request may require review before it is accepted.
Customers should contact MDV Watches as soon as possible after delivery if they wish to discuss a return, condition concern, incorrect item or possible shipping issue.
A return should not be shipped back without receiving appropriate return instructions from MDV Watches.
Before sending anything back
- Contact MDV Watches
- Provide your order number
- Explain the reason for return
- Provide photographs where relevant
- Wait for return instructions
- Keep the product secure and unchanged
A return may depend on the product and its post-delivery condition.
Eligibility can depend on the circumstances of the purchase, the individual product, transaction-specific terms and whether the item has remained in an appropriate return condition.
Eligible Item
The product must be eligible for return under the applicable purchase and transaction terms.
Return Condition
The product should generally remain in materially the same condition in which it was delivered, subject to reasonable inspection.
Included Items
Any included box, papers, tags, links, accessories or other items may need to be returned with the product.
Inspection
Returned products may be reviewed before the return is approved and any applicable refund is finalized.
Some transactions may have different return conditions.
A product may have return restrictions where the transaction involves special sourcing, customization, pre-order arrangements, customer-requested alterations or another specifically disclosed condition.
Any such restriction should be considered together with the specific transaction terms and applicable law.
Examples may include:
- Specifically sourced products
- Certain pre-orders
- Customer-requested modifications
- Items materially altered after delivery
- Products returned incomplete
- Other expressly disclosed restrictions
Protect the product while a return is being considered.
If you may return a watch, avoid actions that materially change its condition before contacting MDV Watches.
Do Not Alter
Avoid polishing, refinishing, engraving, component replacement or other permanent modification.
Do Not Service
If there is a possible return or warranty issue, contact MDV Watches before arranging third-party repair or movement service.
Keep Everything
Retain packaging, accessories, documentation, spare links and other items included with your order.
Inspect carefully.
Customers should handle a product carefully while determining whether it matches the listing and their expectations.
Inspection should not become extended use.
Reasonable inspection may be necessary to assess a watch, but additional wear, scratches, damage, alteration or extended use can affect a return assessment.
If you are uncertain whether you intend to keep a product, handle it carefully and contact MDV Watches promptly.
A simple four-step process.
Contact Us
Contact MDV Watches and provide your order number and reason for requesting a return.
Receive Instructions
Wait for applicable return guidance before shipping or delivering the product.
Return Securely
Follow the provided shipping, packaging and security instructions.
Inspection & Resolution
The returned product may be inspected before an applicable refund or other resolution is completed.
High-value products require secure return handling.
Do not send a watch back using an unapproved or insecure shipping method. The appropriate return method may depend on the value, destination and circumstances of the transaction.
Customers should follow the return instructions supplied by MDV Watches and retain relevant shipping records.
Returned products may be reviewed before refund approval.
MDV Watches may review a returned product to confirm its identity, condition and completeness and to determine whether it meets the applicable return requirements.
Where there is concern about damage, missing accessories, alteration or a material difference from the condition in which the product was delivered, additional review may be necessary.
Review may consider:
- Product identity
- Current condition
- Signs of new wear or damage
- Alterations or repair
- Included accessories
- Transaction-specific requirements
Approved refunds follow the applicable transaction process.
Where a return is approved, the refund will generally be processed through the original or otherwise appropriate payment channel, subject to the circumstances of the transaction.
Once a refund has been initiated, the time required for the amount to appear can depend on the payment provider, financial institution and payment method.
Payment Policy →Refunds reflect the actual transaction.
Where a promotion reduced the purchase price, an approved refund may take account of the amount actually paid and the promotional benefit used.
Promotional value is not automatically treated as cash paid.
Returns involving discount codes, bonus value or gift cards may require the refund to be allocated according to the way the original transaction was funded.
Promotional Terms & Conditions →Report an issue promptly.
If a product arrives damaged, appears to be the wrong product or appears materially different from its listing, contact MDV Watches promptly.
Keep Packaging
Retain external packaging and internal packing materials while the issue is being reviewed.
Take Photographs
Photographs of the product, packaging and visible damage can help document the concern.
Contact Us
Provide your order number and details so that the appropriate next step can be determined.
Do not discard evidence of shipping damage.
If an order appears to have been damaged during transportation, keep the shipping carton, labels, protective materials and product together until MDV Watches has reviewed the situation.
Carrier claims may require photographs, shipment details or other evidence, so disposing of packaging too quickly can make investigation more difficult.
Contact MDV Watches →Contact MDV Watches before arranging third-party work.
If you have a genuine concern relating to authenticity, originality or an undisclosed material component issue, contact MDV Watches promptly with the relevant product and order details.
Where possible, allow the concern to be reviewed before the product is opened, serviced, altered or otherwise materially changed by a third party.
Product Authenticity Policy →Send useful information
- Order number
- Product details
- Specific concern
- Relevant photographs
- Any supporting information
Pre-owned condition should be evaluated against the listing.
Pre-owned and vintage watches can display scratches, polishing, fading, patina, bracelet wear and other signs of age or previous ownership.
A condition concern should therefore be considered in light of the product description, photographs and the Product Condition information supplied before purchase.
A return request and a warranty claim are not the same.
A return generally concerns whether an eligible purchase is being sent back under the applicable return terms. A warranty claim generally concerns a covered issue that arises under the applicable warranty conditions.
If you are unsure which process applies, contact MDV Watches before arranging repair or sending the watch elsewhere.
Warranty Policy →Contact us first.
International returns can involve customs documentation, shipping controls, insurance and carrier requirements.
Do not independently ship an international return without instructions.
The return process may require specific paperwork or shipping arrangements to help reduce customs, security or delivery complications.
Duties, taxes, brokerage fees and other import-related charges may be handled differently depending on the destination and transaction and should not automatically be assumed to be refundable by MDV Watches.
Before shipment, the issue may be a cancellation instead.
If an order has not yet shipped, contact MDV Watches immediately if you wish to cancel it. Once an order has been dispatched, the applicable return process may need to be followed instead.
Cancellation Policy →Common questions after purchase.
Can I simply ship a watch back?
No. Contact MDV Watches first and obtain the appropriate return instructions before shipping a high-value product back.
Should I have the watch serviced before requesting a return?
No. If there is a possible return or warranty issue, contact MDV Watches before arranging third-party service or material alteration.
What happens if accessories are missing?
Missing boxes, papers, links, tags or other included items may affect the return review. Return all items that were included with the order.
How long does a refund take?
After an approved refund is initiated, the final posting time can depend on the payment method, payment provider and customer's financial institution.
What if my package arrived damaged?
Keep all packaging, photograph the visible damage and contact MDV Watches promptly with your order details.
What if I believe the watch differs from the listing?
Contact MDV Watches promptly and identify the specific difference, including photographs or other supporting information where useful.
Everything connected to your order.
Cancellation Policy
Review cancellation requests before an order is dispatched.
DeliveryOrder Tracking
Check shipping and delivery information for your order.
Refund ProcessingPayment Policy
Information about payment and refund processing.
ConditionCondition Policy
How condition is represented for pre-owned and vintage products.
OwnershipWarranty Policy
Review applicable warranty coverage for eligible purchases.
Client ServicesContact Us
Contact MDV Watches to discuss a return or post-purchase concern.
Contact us before sending the watch back.
Provide your order number and explain the reason for your return request. MDV Watches can then provide the appropriate next steps for your transaction.
MDV Watches LLC Refund & Returns Policy · Last updated: September 2026